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Copco Terms & Conditions

Shipping and Handling Charges for normal ground shipments:

Above prices are for orders shipping normal ground service within the continental borders of the United States. Alaska & Hawaii customers will be charges UPS 2nd day Air Blue Service Charges. Please contact us for an estimate of these charges. Our shipping carrier is United Parcel Service, or the United States Postal Service. Copco reserves the right to determine the best shipping method for our customers. UPS tracking information will be emailed to customers after 5:00 p.m. on the day of shipment.

Shipping & Handling Charges for Expedited Services:

All orders placed after 1:00 p.m. (Eastern Standard Time) for next day, 2nd day, 3day expedited shipping services, will be shipped the next business day. Next day air shipments made on Friday are for Monday delivery. UPS next day air Saturday service is available, but you must call us to request this service.

Shipping & Handling Charges to PO Boxes and APO Boxes:

Additional charges may be incurred for good shipping to PO Box addresses. Call us for an estimation of these charges. Our expedited service options are not available on orders to PO, or APO addresses. All military mail will be sent via the United States Postal Service. Many APO addresses are not within the Postal service next day or priority mail guarantees, therefore, expedited services to these areas are not guaranteed.

Warranties

Only manufacturer warranties are applicable to goods we provide. Texas Instrument products have a 1-year warranty against manufacturer defectiveness. No warranties are given for accidental misuse of the products.

Credit Card:

We accept Visa and MasterCard payments from banks issued in the United States only. We process orders only through a secure verification process. Credit Cards from issuing banks outside the United States cannot be verified, and therefore cannot be processed. Credit card transactions are processed the day of shipment. We reserve the right to request additional information, such as a faxed copy of the front and back of the card, signature of the cardholder, etc. if we deem warranted.

Credit Card Policies in Regards to Shipping Addresses:

We process orders only through a secure verification process, in which we ship only to the same address and the credit card billing address. For an exception to this policy another form of payment is requested.

School Purchase Orders

We accept school purchase orders by fax or mail. The purchase orders must be signed. We offer 30-day payments terms to all schools.

Returns for defective goods:

Please call us at 1-800-446-7021 for approval to return defective goods. The customer order number is appreciated when you call for a return approval. The customer is responsible for all shipping charges involved in returning the goods to us. A replacement will be sent at no charge for items within warranty.

Returns for non-defective goods:

Non defective goods may be returned within a period of 30 days of purchase date. A 15% restocking charge will be accessed for all returns of non-defective, open product. A full refund, excluding all shipping charges, will be issued for all non-defective goods returned in unopened packages in resaleable conditions.



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